Refund Policy

For returns and exchanges:

Items shipped from SMLXL Direct have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

For returns, please contact customerservice@smlxldirect.com to request a return label.

Once the returned order is received, a refund will be issued to your original form of payment.

Please include your order number and the email used at checkout in your return request.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

You’ll be automatically refunded on your original payment method. Please remember it can take up to a week for your bank or credit card company to process and post the refund to your account statement.