Store FAQ

1. How can I place an order?

To place an order, simply browse our collections, select the items you like, choose the size and color (if applicable), and click “Add to Cart.” Once you’ve added all items to your cart, proceed to checkout by clicking the cart icon in the top right corner of the page.

2. What payment methods do you accept?

We accept a variety of payment methods, including Visa, MasterCard, American Express, Discover, and PayPal. All payments are processed securely to ensure your information is protected.

3. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to follow the progress of your shipment on our courier’s website.

4. How long does shipping take?

Shipping times vary based on your location. Orders typically ship within 2-5 business days after processing. Delivery usually takes an additional 3-7 business days for domestic orders. International shipping times may vary depending on customs and the destination country.

5. Do you ship internationally?

Yes, we offer international shipping! Please note that shipping times and fees may vary based on your location, and customs duties or taxes may apply upon delivery.

6. Can I return or exchange an item?

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return or exchange items within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging. Please visit our Returns & Exchanges page for more details and to initiate a return.

7. What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact our customer service team at store@smlxldirect.com within 7 days of receiving your order. We’ll provide instructions for returning the item and getting a replacement.

8. How can I contact customer support?

If you have any questions or concerns, our customer support team is here to help! You can reach us via email at store@smlxldirect.com or by filling out the contact form on our website.

9. Can I cancel or modify my order?

Once an order is placed, it begins processing immediately. If you need to cancel or make changes to your order, please contact us as soon as possible. We cannot guarantee changes can be made, but we will do our best to accommodate your request.

10. Do you offer promotions or discounts?

Yes! We occasionally run promotions and discounts. To stay updated, subscribe to our newsletter or follow us on social media for the latest offers.